FAQs

What are the equipment type, tonnage, and length of the OEM limited parts warranty? With this information, you’ll then select an extended warranty with one or more of the options below. Equipment with a startup (install) date greater than 2 years is NOT eligible for an extended warranty.

TRIP CHARGE

Do you need reimbursement for Trip Charges? See pages 6 & 7 in the JB Warranties Price Book for an explanation.

PARTS

How many years would you like to extend the OEM’s limited parts warranty? Parts coverage warranty period can be extended up to 12 years from date of installation and begins after the OEM’s limited parts warranty expires. For example, parts with a 5 year OEM limited parts warranty can be extended 7 years, for a total of 12 years.

LABOR

Do you need labor reimbursement when you replace a failed part? Hourly labor rates start at $85/hr and go up to $300/hr. Labor coverage begins 91 days from the equipment’s startup date OR purchase date — whichever is later.

FREON ALLOWANCE

Do you need to be reimbursed for Freon? Take a look at page 4 in the JB Warranties Price Book to see our rates and how much we will reimburse.

SEACOAST COVERAGE

Use the mapping tool on our website when selecting an extended warranty to verify the equipment’s installation address, and determine if Seacoast Coverage is necessary.

Yes! We’ve made a fantastic and FREE tool available to all of our customers that creates custom literature with your company’s logo & branding. When logged into the system, you will find it under the Consumer Brochures tab of the Resources section on our website. You can create a Customer Brochure, Postcard, Flyer or an Extended Warranty (Acceptance/Denial) Form your customers can sign (not required by JB Warranties). The files are already formatted for your local print shop.

Yes, all of our warranties are fully transferable, free of charge! To transfer a JB warranty, we ask that you email support@jbwarranties.com with the Agreement number and the new homeowner’s information ( first/last name, phone number & email address).

Eligible accessory products include but are not limited to:

• Zoning system
• Humidistat
• Thermostat
• Thermidistat
• Dehumidifier / Humidifier
• Filtration products (exluding UV bulbs)
• Electronic Air Cleaners
• Condensate Pumps
• Hard Start Kits
• Flow Switch

You have 2 years from the equipment’s startup (install) date to purchase a warranty. The expiration of coverage is calculated from the equipment’s startup (install) date.

A period of 91 days from the Purchase Date must pass before a claim can be submitted. The only exceptions are for 1-year labor plans, which have a 31 day period from the Purchase Date, and 2- year labor plans which have a 61 day period from the Purchase Date.

Yes, we have several warranty options for commercial equipment with any combination of labor, parts, and parts allowance coverage on equipment up to 25 Tons. If you need Commercial VRF coverage over 6 Tons, contact us. Take a look at our Price Book under the Resources section of our website for more details.

Yes, we cover all brands of equipment!

No, the brand of equipment does not affect pricing. The majority of our Residential HVAC Contractors carry 1 or 2 Equipment Brands, in different sizes and types (AC or Heat Pump). This makes adding our Product SKU’s most popular Extended Warranty plans to your company’s price book simple. Consolidation of warranty and claims processing is in a single place. Also, making it easier to change the equipment brands you sell later on down the road.

We offer several Residential and Commercial Extended Warranties covering various equipment sizes up to a maximum of 25 Tons.

Sea Coast coverage must be purchased when a system is installed within 1 Mile of corrosive bodies of water, like the sea or ocean, due to the salt-rich air that gets created. We calculate the distance from the, including Bays/Sounds (main body of water). Creeks, Brackish water, and streams that run off will not be considered as a starting point to determine the distance.

Claims will be processed, and a check mailed, if approved, within 30 days of receiving all required documentation. This year our Claims team set a goal to speed up Claims processing as quickly as possible. Currently, the Claims team is mailing Checks WITHIN 14 DAYS of receiving required Claims documents.

No, JB Warranties does not charge or collect a deductible.

Our warranties are tied to the installing contractor and you should contact them directly to schedule service. If for any reason you are unable to reach the installing contractor, please contact our customer service team to discuss your options.

From the start, an industry-leading extended warranty provider, JB Warranties has guaranteed peace of mind for both contractors and their customers by partnering with Dealers Assurance Company (DAC), who underwrites and insures our Extended Warranties. They were acquired in 2014 by iA Financial Group, the largest insurance company in Canada. DAC’s Financial Strength Rating was upgraded from “A-” to “A” in March of 2020. A company with this rating, for example, should have enough money in their reserves to cover paying/reimbursing all their claims, repay all creditors, while remaining fiscally strong and operating like normal. DAC is listed as an Obligor on our Extended Warranties. We also list our third-party administrator, Fortress Extended Warranty Administration (FEWA), which is responsible for claims and actuarial data processing. Contractors and their Customers would direct all inquiries to FEWA if JB Warranties were to suddenly close — we aren’t going anywhere.

JB Warranties is proud to manage the Mitsubishi Mini-split and VRF programs as well as the Samsung and LG Extended warranty programs. If you have a question about any of these programs, please let us know.

The JB Warranties Dealer site is used to manage extended warranties on all unitary equipment, from 1 to 25 tons, both residential and commercial. The OEM warranty websites, powered by JB Warranties, are used when purchasing an extended warranty on the brands of equipment listed above (Mitsubishi, LG, Samsung).

This is a tricky question. The manufacture of the equipment determines the parts coverage for registered equipment. Most manufacturers reduce the parts and compressor factory warranty on residential equipment when it is used in a commercial application. We have plans to cover labor as well as extend the OEM parts warranty up to 10 years.